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https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. achieve performance targets across their product portfolio.
I had to do all the repatriation work with the help of the English embassy in Tenerife. Friday 30 December: 8:30am 8pm, Within the USA and Canada: - Sunday: 10am - 4pm. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. We will do everything possible to ensure that you receive a high standard of service. I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. (Madrid), Espaa. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. your insurance policy. } If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. .wsite-footer blockquote {} Thank you for choosing Staysure and letting us protect you whilst you are on holiday. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. The call centre dont have enough medical knowledge to assist. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. One rule for one employee and another for another. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. Offer comprehensive training to fullfill the role. If you need to cancel your policy please click here. {"navigation\/item":"