emails not sending to btinternet

When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. MisterW, bobpullen. None of the posts I have seen are the same as my problem however. Anyone else experiencing the same issues? After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. PaddyB. If you click on them we may earn a small commission. So it seems to be something between Android and BT Mail. 23-04-2021 Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. Sadly not the same as my experience. For those that aren't arriving, things obviously get a little more involved. P.S. I installed the outlook App on my iPad and it works perfectly I'm afraid. Do other emails they send get to where they need to go? I have exactly the same problem and would love to get a solution. This morning I clicked on the email icon on my phone and was again asked to login. 19h39. 14h56, on Have you had the chance to check if the issue persists on a different user account? 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. - last edited on To start the conversation again, simply on . 09-07-2019 The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. BT are blocking the complete domain which the sender is sending from. 3) Import all of your contacts from your old account to your new one. 20h13. If not, how do we get a moderator involved? This site contains user submitted content, comments and opinions and is for informational purposes After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. 10-07-2019 But again got error messages which I now cant remember. Are there really just two of us having this problem? BT Email - best practices for postmasters and senders of email | BT Help, on BT allows former customers to access a basic form of their email account for free. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. What do I have to change to make my emails send? Why cant my email address have BT.com in the display name? I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! This amount includes applicable customs duties, taxes, brokerage and other fees. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Emails from BTInternet.com not being received in Mail We repeated the test and the same thing happened. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. Looking through previous posts I see this has been a regular problem. omissions and conduct of any third parties in connection with or related to your use of the site. I have tried sending individual messages and simple test messages but nothing works. I have it in a notepad file as well if that makes it more readable. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. No disrespect intended as your advice is probably based on years of experience of BTs service! It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. What can be done to fix this problem please? Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. 26-08-2021 If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. on You may have to register before you can post: click the register link above to proceed. BT L1 agent wasn't able to resolve and it has been passed to their email support team. 19h37 The article below can help if you do not have any other user account to test with. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. I spoke too soon. We receive the following message when we try to send from our Mac. , updated In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. Terms and conditions of the sale . 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. It seems that my account SMTP setup was changed (without my input). I've got a "failed delivery message". By I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. 6h00. While members are not getting emails, they do appear as posts on the Google Groups page. Its probably not directly relevant to your problem, but who knows with Apple!! 26-08-2021 Thank you, JW. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. As soon as I removed that link all was well again. Then power on the phone and iPad and tell me if it still has the problem. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. I have entered the SMTP and IMAP details correctly but it still won't send. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. Re: Emails from btinternet.com addresses not received. Why? I can send & receive the bt emails using the Samsung mail app. by Today all of our emails addresses would receive, but not send. Various errors messages. Any suggestions please, User profile for user: Might that apply in your case too? Today all of our emails addresses would receive, but not send. 19-12-2022 Our standard shipping option is via Royal Mail airmail. Sending or receiving email | BT Help This amount is subject to change until you make payment. Townman, Gandalf, anneoconnor. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Copyright 1995-2023 eBay Inc. All Rights Reserved. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 6) Make a list of all of the accounts and logins that are linked to your old email address. 11h40. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on My email is not sending from my iMac (iCloud). Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. Here are some answers to help you. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. Fix a problem | BT Help The problem usually resolves its self in a day or two. I feel there is something going between Google and Apple. ask a new question. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. on Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. on We can't ditch our broadband we'll lose our email address! Outlook.com not sending emails to btinternet email addresses Can you please hold the power button on the phone and iPad until you see a menu and choose power off. 20h31, on on 11-07-2019 Delays in Emails being delivered can arise from a multitude of reasons. 21h18, I have got my email working again. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. So hardly time for a timeout to have occurred. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. Can I move my BT Email address to another account? If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. This was a pain, but I went along with it or else I couldnt use email. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. After 6 mos., if selected you will be billed $10.99/mo. Many customers find the BT community forum is a great way of getting help. The accounts work on BT Webmail, both to receive and send. I cannot find an obvious way of asking bt about this! You can link any BT email address to another broadband or Premium email billing account. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. The other two people that are having the same problem are using Samsungs, but haven't said which model. We understand that you are experiencing issues sending emails. 26-08-2021 26-08-2021 only. After 3 years, then-current everyday prices for all services apply. 2 users liked/thanked this post: I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. Below is an article to help guide you through the process. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. It's reassuring not to be alone. Neither of these has solved my problem. BT Mail | @btinternet.com | Cannot send mail - BT Broadband Martin Gates, from Hampshire, has had an email account with Virgin Media for years. One of the mails having been sent as long ago as April 4th. Emails to btinternet are blocked - how can we fix this? - BT Broadband Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. I've got a "failed delivery message". This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. 'I have always used the same email address,' says Dave, 79, from Cambridge. Unable to send mails to btinternet addresses - Plusnet Ive also tried not using advanced settings at all with exactly the same results as described above. If you're having problems, try logging in to webmail. Incoming mail works, but unable to send anything. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Though any rejection on our side should be returned back to the sender as a bounce. Typical script! This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. Does anybody have any idea how I can resolve this, other than changing ISP. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. When this happens. I have a recent problem with my email service. I can't send emails from my btinternet account on my iPhone Just goes straight to outbox, then tries to send . I have a group of 14 people set up under Outlook 365. Hi Thanks for your reply, Townman and thanks to Anne too. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. on Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? 15h31. I cannot send even the simplest of messages this morning. I can take the same message and copy it into gmail and send from there and it gets through with no problem. . The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. 11h05. 5) Set up an auto-responder message on your old email address. Thanks for the suggestion. Not receiving @btinternet email. Surely other services would similarly suffer. Some links in this article may be affiliate links. 13-07-2019 Any ideas? A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? I exited and restarted Mail and was then able to send emails again. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. You can usually find the option to redirect in the inbox settings of your old email account. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. You can send and receive messages, but not actively manage the account. If that doesn't fix the problem, see the next section. I consistently receive this warning:whenever I try. I can't send or receive messages in Outlook - Microsoft Support It's very annoying and slightly weird. That is because he has a Virgin Media email address, which would be deleted if he switched away. (The fix did not work until I had quit Mail and relaunched it. What does this mean? 09-07-2019 It takes a while to get a reply from the Postmaster but they will respond. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. I can't afford the risk.'. The whole ISP domain is blocked. Emails being blocked which we send to btinternet.c - BT Community This sounds fiddly, but isn't necessarily. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 23-04-2021 This will work as long as your old email account is still active. For additional information, see the Global Shipping Program. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. 3 users liked/thanked this post: When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". I am using the Outlook app on a Samsung phone. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake I am experiencing it with emails from different addreses within a domain which belongs to another ISP. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. 1) Set up an email address with a free service. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. 15h31. Solved: Unable to send email from Outlook app - BT Community 14-07-2019 email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! Page 1 of 2 1 2 Last To start viewing messages, select the forum that you want to visit from the selection below. There'll likely be four of these, two from BT servers and two from Plusnet servers. I then asked them to login to BT webmail and send me another email and that one came through straight away. Maybe that's the issue, although there has been no problem up until yesterday. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Please check your email settings. 26-08-2021 This is a BT residential customer to customer forum. on Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password Emails from btinternet.com addresses not received. Tried on various devices with same result. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. - last edited on I've got a "failed delivery message". 26-08-2021 Your post does not go to BT. I expect that they are simply burying their heads in the sand and do not look at all. Unfortunately, it did not work. It might be worth changing your SMTP port to see if that helps. Townman, Gandalf. View cart for details. You should however check that your email clients are using the correct settings as per this link. It is very annoying, I hope you guys reach me out soon. on any proposed solutions on the community forums. One further piece of information. It is they that should investigate why other email providers don't have this problem. 14-07-2019 This isn't just a small delay. 23-04-2021 I have a group of 14 people set up under Outlook 365. 17h33. All other emails to other systems have no issues. BT internet email problem Hi. Go back to: Email help. @stevebrass Thanks, but same result as before. 19-12-2022 on I can send test messages to my iCloud e-mail but not other addresses. - We do not send parcels to PO BOX addresses. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. Email: timforrester@btinternet.com. Thanks 23-04-2021 At my age, I just don't have the energy to set up a new email address and tell everyone.'. 26-08-2021 Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. Virgin Media says email accounts are only available to current customers. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. 11h33 This has made me want to look a bit further and so I found the Community. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. A warm welcome to the forums. Go back to . Just one other thing that might be relevant. 2. They must realise that they have a dreadful name. Hopefully, we can get this resolved quickly. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! Sending or receiving email. 10-07-2019 Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. 23-04-2021 I also feel slightly better I am not alone. Has anyone experienced this problem. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Switching email address if you have never done so before can feel like a daunting task. 16h34. Apple may provide or recommend responses as a possible solution based on the information It's good (???) I cannot send even the simplest of messages this morning. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on We'll need to look into this and we'll get back to you next week. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. What does this mean? All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Sorry but how do I PM you, and what details do you need? Having the same problem myself today - unable to send emails from my @btinternet.com account. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. We have received reports that emails to btinternet.comemail addresses are being blocked. 13h37, on 20h33 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A workaround would be to use another SMTP - for example gmail if you have a google account.